Update #2 August 26, 2026, 7:15pm EST: The reminders issue has been resolved and we have completed the rebuild of the reminders database. All reminders should now be sending out as expected, but if you have any questions or concerns, please don’t hesitate to reach out to your service representative.
Update #1 August 26, 2026, 2:30pm EST: We’ve identified the root cause and are in the process of rebuilding our reminders database. Estimated time for restoration of reminder service is 3:00-4:00 PM EST.
August 26, 2026, 1:30pm EST: Please be advised that due to a configuration error, email reminders will be disabled temporarily. Real-time email notifications are being sent as usual. We will provide an update as work on the issue advances, and appreciate your patience!